This privacy notice tells you what Talking Point Therapy will do with your personal information from the initial point of contact through to after your therapy has ended.
Talking Point Therapy is the trading name of Jackie Beattie who can be contacted as follows:-
Address: The Round House, Fir Tree Lane, Aughton L39 7HH
Phone Number: 07970546927
E-mail: jackie@talkingpoint-therapy.co.uk
THE DATA PROTECTION LEGISLATION
We adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
THE TYPE OF PERSONAL INFORMATION WE COLLECT
We currently collect and process the following information:
Personal identifiers such as names
Contact details such as your address, email address and telephone number.
Relevant information arising in the course of the therapy we provide. This will include “special category personal information” which is classed as sensitive data for example; personal relationships data, family details and physical and mental health details.
HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
We collect your personal information in the following ways: via our website: info@talkingpoint-therapy.co.uk, over the telephone, in writing, in person during our meetings and via Skype. Alternatively, your details may have been sent to us by a referral from an organisation appointed by you or on your behalf.
Data is initially collected so that we can assess the most effective therapy to be used during the sessions.
If you decide not to proceed, we will ensure all your personal data is deleted within 28 days. If you would like us to delete this information sooner, you should let us know using the contact details set out on our website.
We keep a record of your personal details to help the counselling services run smoothly. These details are regularly reviewed to ensure they are up to date.
The GDPR states that we must have a lawful basis for processing your personal data. These are:- –
Your consent. You are able to remove this at anytime. If you wish to remove your consent to us holding your data, or processing it, we ask that you make your request in writing either to our address or email address.
If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where it is necessary for the performance of our contract.
If you have had therapy with us and it has now ended, we will use legitimate interest as the lawful basis for holding and using your personal information. Retention of your data is of benefit to us both if you recommence counselling with me in the future, and also is done in compliance with my indemnity insurance requirements.
HOW WE STORE YOUR PERSONAL DATA AND FOR HOW LONG
Data is kept securely as follows:-
We keep written notes of each session. Manual records, including any electronically stored data that has been printed out, will be kept in a locked secure location whilst treatment is continuing. We will ensure that any manual records are not left where unauthorised people could see them.
Hand written notes and data printouts will be shredded and disposed of securely when no longer required. They are routinely only kept during the series of counselling sessions and deleted at the end of these sessions.
Text communication is deleted immediately and email correspondence will be deleted after 28 days if it is not important.
Any therapy that is conducted remotely will not be recorded by TalkingPoint Therapy.
The use of a video recorder showing the arrival and departure of clients is in use for security purposes. This data is held on a hard drive, which is erased on a 3-weekly basis.
We will take all steps reasonably necessary to ensure that your data stored on the computer is protected securely. It is automatically backed up in the password protected Apple icloud to ensure it is not lost
Data kept on the computer and in the icloud will be protected by strong passwords that are changed regularly and will never be shared. For further information, please see Apple icloud security overview https://support.apple.com/en-gb/HT202303
Once counselling has ended your records will be kept for 6 years from the end of our contact with each other and will then be securely destroyed using appropriate software that ensures the information cannot be retrieved. If you are under 18 years of age when the counselling ends, then the 6 year period will only commence when you reach the age of 18.
SHARING OF PERSONAL DATA
Everything you discuss with us is confidential. That confidentiality will only be broken if, during the course of work together, it is considered you are likely to endanger or cause harm to yourselves or another person. In these unlikely circumstances, we retain the right to consult an outside authority. We will discuss with you our intention to do so prior to any notification being necessary, unless there are safeguarding issues that prevent this.
We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
YOUR DATA PROTECTION RIGHTS
You have a right to ask for a copy of any information that we hold about you. You can read more about your rights at ico.org.uk/your-data-matters.
You have a right to ask us at any time to correct any mistakes there may be in the personal information we hold about you.
You have a right to ask us to delete your personal information, to limit how we use your personal information, or to stop processing your personal information in certain circumstances.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You may make a request for any personal information we may hold about you. Please put the request in writing and post to the address, or email address provided above.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at in writing at our address or email address as set out above, if you wish to make a request.
HOW TO COMPLAIN
If you have any complaint about how we handle your personal data, please do not hesitate to get in touch with us by writing or emailing using the contact details given. If you want to make a formal complaint about the way we have processed your personal information, you can contact the Information Commissioners Office (ICO) which is the statutory body that oversees data protection law in the UK. Their contact details are as follows:-
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
CONTACT INFORMATION
If you have any questions, concerns, or comments about our Privacy Policy you may contact us by email at info@talkingpoint-therapy.co.uk
